F.A.Q

Answers to common questions and problems

Getting Started

If you need help installing tools in Photoshop or Lightroom, please refer to the How To Install PDF included in your download and make sure you are using the appropriate files for your version of Photoshop or Lightroom.

If you still have an issue, contact us and we will do everything we can to help you!

Products purchased on this site are added to your account and available for streaming or download in your personal library. To access your purchases, you need to login with your email and password using the link below.

Login

Sometimes your confirmation email for your purchase with the link to your course goes into your spam folder, please verify that this is not the case. To access your purchases, you need to login with your email and password using the link below.

Login

To download Lesson Videos, follow the following steps:

  1. Access a Course Lesson
  2. Find the Download link under the video player.
  3. The download link in step 2 will open a new window with the video file ready for you to download. Right click on the video and click on "Save Video As..." - You video will then start downloading to the location of your choice on your device.

Course Videos Questions

All of my courses are streaming or download only, I do not send out CD's, DVD's or any physical containers for my courses.

You can watch all video files on any device with an internet browser. Just login to the site from a tablet, phone or computer.

The videos can be viewed on any operating system. 

Account questions or lost password

Click the "Login" link at the top-right of photoserge.com. (If you don't see the word "Login" but see a picture instead - you are already logged on). Click the "Forgot password" link below the Sign In button. Enter the email address you used to create your account. Enter the email address you used to create your account and click "Send Recovery Info".

This will send you an email where you are able to reset your password to whatever new password you want. If you forgot the email or are having trouble with this please feel free to contact me and I will help you retrieve your account information or reset your password.

Contact me and I can take a look and help you locate it! Let me know as much information as you can and what emails you might have signed up with.

Sometimes your confirmation email for your purchase with the link to your course goes into your spam folder, please verify that this is not the case. If you still cannot find your confirmation email contact me and I can help you set up your account.

If you have purchased a course from me prior to September 2018 you will be credited all of your previous purchases!

  1. You will have to create a new account.
  2. When you create your new Photo Serge account, use the SAME email address you used when purchasing from my old store, all of your previous purchases are still accessible here. My IT team is working on making that transition automatic in the future but for now you can access them that way.
  3. If you created a new Photo Serge account with a different email address, contact me and I will look up your previous purchases and assign them to your new account.

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