F.A.Q

Answers to common questions and problems

About the New Website (October 1st 2018)

We will be transferring all the accounts and purchases to the new website over the next few weeks. You will receive an email to inform you when you will be able to access the new site and all your past purchases. In the meantime, you still have full access to them on the legacy website.
CLICK HERE to login on the legacy website.

We will be transferring all the accounts and purchases to the new website over the next few weeks. You will receive an email to inform you when you will be able to access the new site and all your past purchases. In the meantime, you still have full access to them on the legacy website.
CLICK HERE to login on the legacy website.

To service you better, this website has new features such as improved performance, blazing fast streaming and complete access to your courses on Phone, Tablet and Desktop. When you are in the middle of the video you can resume to where you stop. A better sequence of training & many more features to make for a better experience.

Course Videos Questions

All of my courses are streaming only, I do not send out CD's, DVD's or any physical containers for my courses.

You can watch all video files on any device with an internet browser. Just login to the site from a tablet, phone or computer.

The videos can be viewed on any operating system. 

Purchasing a course

No. PayPal has a new option, once you have chosen your item and click on the PayPal checkout, on that next page you can choose the option : "No PayPal account" and it will just ask you for your credit card and no PayPal account will be created

Yes. If you have not created an account prior to purchase, you will create one during the purchase process.

At checkout, enter your coupon code in the "Coupon Code" field. Your updated total will show as well as which coupong code you are using.

No, currently there is no way to apply more than one discount code at a time. If you have two discount codes for different items, purchase them separately using the appropriate discount code each time and you will get some extra savings ;)

My discount codes are not cumulative, if my item is already on sale for a greater amount than your discount code it will give you the bigger discount. Check the following points as well:

  1. Check to make sure you correctly typed in the discount code.
  2. Make sure the code is not too old and expired.

Installing Lightroom presets, Lightroom preset brushes & more

The Landscape Essential Effects currently only functions with Photoshop CC 2014. Also you must have "Adobe Extension Manager CC" installed and not "Adobe Extension Manager CS". I am working on making this plug-in compatible with earlier versions of Photoshop.

I have put together a readme PDF that explains how to install Presets into Lightroom.

I have put together a readme PDF that explains how to install Presets into Lightroom.

Troubles Loading Presets / Profiles

1) Make sure your presets are not in two parent folders. 

I.e. develop preset -> folder 1 > folder 2 > presets  -- WRONG

It should be develop preset -> folder 1 > actual presets -- CORRECT

and then they will show under the name of folder 1 inside Lightroom.

2) ONLY WINDOWS USERS: Make sure your presets are not beginning with "._" - if so you are on a PC and loaded the the wrong files.

Remove the folder called MACOSX - which contains these and load the correct presets which don't start with a "._" but normal names such as: "America night Lighter.lrtemplate"

These are dodge and burn points that you can move - watch this video on how to move them and use them:  https://youtu.be/UFnf3TeVpdQ?t=356

Profiles are not presets and require a different loading method:

1) install the latest version of camera raw from Adobe - https://helpx.adobecom/camera-raw/kb/camera-raw-plug-in-installer.html

2) Once you installed that you should be able to see a camera RAW folder and make sure you put the files into the following directories.

Mac(user)/Library/Application Support/Adobe/Camera Raw /Settings

Windows(user)/Application Data/Adobe/Camera Raw/Settings 
or C:Users-[user name]/AppData/Roaming/Adobe/CameraRaw/Settings 

Once you put the folders with the XMP files there it should show up automatically in Photoshop CC - no need to restart Photoshop. If you have Camera RAW open just close it and reopen that.

 

Account questions or lost password

Click the "Login" link at the top-right of photoserge.com. (If you don't see the word "Login" but see a picture instead - you are already logged on). Click the "Forgot password" link below the Sign In button. Enter the email address you used to create your account. Enter the email address you used to create your account and click "Send Recovery Info".

This will send you an email where you are able to reset your password to whatever new password you want. If you forgot the email or are having trouble with this please feel free to contact me and I will help you retrieve your account information or reset your password.

Contact me and I can take a look and help you locate it! Let me know as much information as you can and what emails you might have signed up with.

Sometimes your confirmation email for your purchase with the link to your course goes into your spam folder, please verify that this is not the case. If you still cannot find your confirmation email contact me and I can help you set up your account.

If you have purchased a course from me prior to September 2018 you will be credited all of your previous purchases!

  1. You will have to create a new account.
  2. When you create your new Photo Serge account, use the SAME email address you used when purchasing from my old store, all of your previous purchases are still accessible here. My IT team is working on making that transition automatic in the future but for now you can access them that way.
  3. If you created a new Photo Serge account with a different email address, contact me and I will look up your previous purchases and assign them to your new account.

Everything else

With my courses you get a more in-depth training, step by step and covering an entire subject. Any retouching, shooting or any training in my courses is very simple and intended to walk you from start to finish so you learn the entire process. My courses also come with all the raw files, sample files, textures, presets, etc. so you can follow along, (included in the downloads for the course). My course videos are also of a better quality.

This will send you an email where you are able to reset your password to whatever new password you want. If you forgot the email or are having trouble with this please feel free to contact me and I will help you retrieve your account information or reset your password.

If you have a question, suggestion or need help with any of my products feel free to contact me here !

If you are attending my Paris in Spring workshop or are interested in attending but have questions about it contact me and I will be glad to help you with whatever you need so you can join me on this awesome adventure!

Downloads

PhotoSerge-Presets-Quickstart-ReadMe.pdf
PhotoSerge-Preset-Brushes-Quickstart-ReadMe.pdf

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