SALES & REFUNDS

This Terms of Sale and Refund Policy (“Policy”) governs all purchases made through Photo Serge (“we,” “us,” or “Company”). By purchasing any of our products, courses, or programs, you agree to these terms.

1. General Terms

All purchases are for your personal, non-commercial use only. Our offerings consist primarily of digital photography courses, videos, educational materials, coaching resources, downloadable content, live or recorded training, critiques, community access, and related services.

Access is granted under a limited, non-exclusive, non-transferable license. You may not share, resell, distribute, copy, reproduce, publish, or otherwise transfer any materials, login credentials, recordings, downloads, critiques, coaching resources, or program content.

2. Refund Policy

We stand behind our products and want you to be fully satisfied. However, refund eligibility depends on the specific program, course, or product purchased.

3. Institute of Photography Program

The Institute of Photography is our flagship coaching and education program. It includes immediate access to proprietary digital training, educational materials, coaching resources, program deliverables, administrative onboarding, and related services.

Because enrollment provides immediate access to valuable intellectual property, digital content, coaching resources, and service-based deliverables, the following refund terms apply.

Full Upfront Payment

If you purchase the Institute of Photography with a full upfront payment, you may request a refund within 7 days of your original purchase date.

Any approved refund for the Institute of Photography will be reduced by a non-refundable 10% processing, onboarding, and service fee.

This fee covers costs associated with payment processing, administrative enrollment, onboarding, account setup, access provisioning, coaching resource preparation, program servicing, and the immediate delivery of proprietary digital materials and educational resources.

To qualify for a refund, you must submit your request within 7 days of the original purchase date and immediately cease all use of the program, coaching resources, course materials, videos, downloads, community access, critiques, and related content.

Payment Plan / Installments

Payment plan and installment purchases for the Institute of Photography are non-refundable.

Once you enroll in the Institute of Photography using a payment plan, all payments are final. You remain responsible for completing the full scheduled payment plan agreed to at checkout.

Because the Institute includes immediate access to proprietary training, educational materials, coaching resources, program systems, and service-based deliverables, payment plan purchases are non-refundable and may not be canceled in exchange for a refund of amounts already paid.

Failure to complete scheduled payments may result in suspension or termination of access and collection of the remaining balance.

No refunds, cancellations, or chargebacks will be issued for any reason after enrollment under a payment plan.

4. All Other Courses and Products

All other courses, tutorials, tools, downloads, and products, excluding the Institute of Photography, come with our standard 7-day money-back guarantee unless otherwise stated at checkout or on the applicable product page.

Refund requests must be submitted within 7 days of the original purchase date.

5. Refund Conditions and Process

To qualify for any refund where refunds are available:

• The request must be submitted within the applicable 7-day window from the original purchase date.
• You must delete all digital files, videos, audio, text, downloads, PDFs, presets, software, course materials, and other materials obtained from us.
• You must immediately stop accessing or using the purchased program, course, community, coaching resources, or content.
• If any physical products were shipped, they must be returned in merchantable, resalable condition at your expense, along with proof of purchase.
• Refunds will be processed back to the original payment method within 7–14 business days after approval.

6. How to Request a Refund

Email [email protected] with the subject line:

Refund Request – [Your Order Number or Program Name]

Please include a brief explanation of your request. This feedback helps us improve our offerings.

We may contact you to see if there is anything we can do to resolve your concerns before processing the refund.

7. Prohibited Refund Conduct

Requesting a refund while continuing to use, download, access, copy, share, or benefit from the purchased materials is prohibited.

If you request a refund, you must immediately cease all use of the applicable content, materials, software, videos, coaching resources, downloads, and services.

Continuing to use refunded materials may violate our intellectual property rights and may result in termination of access, denial of refund eligibility, or other remedies available under applicable law.

8. Payment Plans and Subscriptions

When you choose a payment plan, you authorize us to charge your payment method for each scheduled installment on the dates agreed at checkout.

Payment plans are not subscriptions that can be canceled at any time. They are installment payment arrangements for a fixed purchase price.

Failure to complete payments may result in suspension of access, cancellation of account privileges, and collection of the remaining balance.

9. No Guarantees of Results

Our programs are designed to help you improve your photography skills, artistic development, editing ability, business knowledge, and creative execution.

However, individual results vary widely depending on your effort, experience, consistency, equipment, market conditions, implementation, and other factors.

We do not guarantee specific outcomes, income, awards, gallery placements, client results, sales, business success, or professional recognition.

10. Intellectual Property

All content, videos, trainings, methods, systems, PDFs, downloads, critiques, presets, software, coaching resources, and materials are protected by copyright, trademark, and other intellectual property laws.

You may not share, distribute, reproduce, resell, publish, transfer, sublicense, upload, or otherwise exploit any materials without our prior written consent.

11. Policy Updates

This Policy may be updated from time to time. The version in effect at the time of your purchase will generally govern that purchase, unless a change is required by law or otherwise stated.

Your continued purchases after any changes constitute acceptance of the revised terms.

12. Contact Us

For questions about this Policy or to request a refund, contact:

[email protected]

Photo Serge, LLC
920 North Osceola Ave
Clearwater, FL 33755